Monitoring Email Flow

MailMarshal provides a number of tools to assist in daily administration of email flow and server health. These include the Management Console, the Spam Quarantine Management Website, Marshal Reporting Console, Windows event logs, the Windows performance monitor, and the text logs generated by each MailMarshal service.

You can delegate access to a number of these tools, including the Console functions, reports, and spam management.

Table 24: Email monitoring options
If you want to:	Use:
View a summary of email traffic and filtering activity for the current day or other period	The Dashboard page in the Console. See “Monitoring Email Statistics and Server Health”.
View details of configuration update status and running MailMarshal services for each email processing server	The Status page in the Console. See “Monitoring Email Statistics and Server Health”.
View totals of messages processed and queued for each email processing server; delete a message queued for sending	The Mail Servers item in the Console. See “Deleting and Retrying Queued Messages”.
View a history of service alerts (unusual activity) for all MailMarshal servers	The Alert History in the Console. See “Viewing Alert History”.
Stop and start MailMarshal services	The Management item in the Management Console. See “Managing Node Services”.
View details of each message processed	The Email History, Folders, and Quarantine Audit in the Console. For more information, see “Viewing Email History” and “Auditing Quarantine Actions”.
Search for details of a specific message	The History Search in the Console. For more information, see “Searching Folders and Email History”.
View, release, redirect, or delete a message in quarantine; report a message to Trustwave as spam or not spam (if incorrectly classified)	The Email History, History Search, and Folders in the Console.
View a graphical display of performance information for the MailMarshal services	The Windows Performance monitor. For more information, see “Performance Monitor”.
View detailed debugging information for the MailMarshal filtering and delivery services	The Windows Application log and the MailMarshal text service logs on each server. For more information, see “Viewing Event History” and “Using MailMarshal Text Logs”.
Generate detailed reports on email traffic and filtering activity over time	Marshal Reporting Console. For more information, see MRC documentation.
Delegate administrative functions to help desk personnel	Management Console accounts and Folder Security options for each folder. For more information, see “Managing Authorized Users” and “Working with Folders”.
Delegate management of spam and other quarantined messages to email users	The Spam Quarantine Management Website and the properties of folders. For more information, see “Setting Up Spam Quarantine Management Features”.