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Customer Portal

The M86 Security Customer Portal allows you to create and view Technical Support cases online. Access to this feature is only available to organizations with an active contract that includes direct technical support from M86 Security.

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Email Support:

Email support is available for all customers, including software evaluation customers.

• Email support@m86security.com

Please note that due to increased spam being sent to this address we have had to implement more aggressive spam detection measures. As a result, there is a small possibility of a legitimate support email being caught as a false positive. If you do not receive an acknowledgement of your email within 4 business hours please send another message or contact us using the telephone numbers below.

Phone Support:

Note: Phone support is generally available Monday to Friday during business hours in each region.

Customers with Premium support contracts are able to contact support at any time for critical issues. To learn more about support service levels, please see the Support Services page.

EMEA:

Support in this region is provided by your M86 Security partner. If you need assistance locating your M86 Security partner, please contact M86 directly at: +44 (0)1256 848 080 and press 1.

SWG Support: +972 9 8648 222

MPL (Marshal Product Line) and WF Support: +44 (0) 1256 848 076

Americas:

Phone Support: +1 713 682-1400

Asia-Pacific:

Support in this region is provided by your M86 Security partner. If you need assistance locating your M86 Security partner please contact M86 Security directly at one of the following numbers:

• +64 (0)9 985 0531
• Australia (Toll Free): 1800 266 452
• New Zealand (Toll Free): 0800 554 445