M86 MailMarshal SendSecure

How it Works

MailMarshal SendSecure is a hosted secure messaging service that works in conjunction with M86 MailMarshal Secure Email Gateway (SEG). Based on policies you control, M86 MailMarshal SEG is used to scan messages for sensitive content and route messages to the MailMarshal SendSecure servers in the cloud. An encrypted TLS tunnel is used to communicate between M86 MailMarshal SEG and M86 MailMarshal SendSecure. Once a message is received by SendSecure, it will be either be delivered to the receipient via a Web portal or delivered directly, depending on who the recipient is.

The diagram above shows how M86 MailMarshal SendSecure operates.

Step-by-Step

1. Confidential Email - An authorized user within your organization sends a confidential email to any email address.
2. M86 MailMarshal SEG - M86 MailMarshal SEG evaluates the message and automatically determines that based on your encryption policy must be transmitted securely. It routes the message to the MailMarshal SendSecure servers in the cloud for secure transmission. M86 MailMarshal SEG can evaluate messages for sensitive content using standard rules. For example, a message might need to be secured if:
   • it is sent to to specific recipients
   • it contains specific documents
   • it contains content such as Social Security numbers, medical records, or financial data
3. M86 MailMarshal SendSecure - The confidential email is accepted by M86 MailMarshal SendSecure, which then decides how it will be delivered to its recipient. If the recipient is not known, it will be delivered via the SendSecure Web Portal. If the recipient is known, it will be directly delivered to the recipient's email server.
4. Delivery by Web Portal - M86 MailMarshal SendSecure will send a plaintext notification message to the end user, informing them that someone at your organization has sent them a secure message. The notification contains a link which the customer may click on, which brings them to the SendSecure Web Portal. HTTPS is used when accessing the Web Portal, so the content of the message remains private. If the recipient has not received a secure message before, they must create an account, which requires them to register via a Web form. Once they have a username and password, the recipient uses his credentials to log into the portal, where the secure message is displayed.
5. Direct Delivery - If the user is also an M86 MailMarshal SendSecure customer, messages will be directly delivered from the SendSecure service to the recipient's M86 MailMarshal SEG installation using TLS, thus guaranteeing the email's privacy. The end recipient is not required to take any special action, and will recieve the message in their inbox as a normal message.